Business model completely focused on selling products
1
Tried to cancel renewal Home Insurance over phone (for which I was charged),no 0800 no.
Put through on two occasions to person who said lines so busy to call back and they could do nothing for me.This was after I had made known desire to cancel.
Pointed out their renewal notice has a clause which implies that cancellation before renewal will incur a cancellation fee of £43.68,which is completely illegal and sharp practise which I can only think is intended to frighten people into considering that they may as well allow direct line to renew automatically than try to contact them to cancel via a process deliberately set up to obstruct same
Alex Lawson
Reviewed on: 27th January 2021