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Cai Budd's Reviews (3)

Supportive and Understanding if something goes wrong...

5
I've used Barclaycard for many years now and always found them very professional and accomodating if I've ever had an issue. This week I received a letter stating that I had incurred a £12 payment charge for a return direct debit. Long story short but basically I had managed to delete the DD as I couldn't change the amount manually that I wanted to pay. I went online and paid the minimum to ensure I didn't get a charge for late payment and then set up a new DD ready for the next month. Unfortunately I didn't calculate in the weekend days so I was too late to amend the amount for the current month. Although I had paid the minimum, the original DD was attempted to be taken and was rejected resulting in me getting the charge. I called the customer services, explained what had happened and they were extremely understanding. They explained my mistake and how to avoid it in the future and instantly credited back the £12 and removed the black mark from my account. I've had dealings with other companies when I've had different issues and never before received such a professional and supportive stance from such a big company. We are all very quick to criticize when they get something wrong but I believe we should spend more time recognizing the times when they do go the extra mile and make us realize that they do actually care. Many thanks Barclaycard, you exceeded my expectations on this one. Reviewed on: 26th June 2017
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Cai Budd

Simplest ever process which is fair and sensibly priced.

5
Great experience to taking out a loan quickly, simply and fairly. Needed a loan to consolidate and make home improvements for a disabled parent. It has made so much difference being able to take this loan without any hassle at all. Well done for your great service and I hope you do well at the awards. Reviewed on: 26th June 2017
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Cai Budd

Definitely Simple & Fair! Zopa does exactly what it says it will.

5
Looked into a loan to consolidate debt and for adaptations in the home for myself and a disabled parent to be able to visit and stay. I enquired from the Clearscore site which highlighted the great rates. I thought it would take ages to complete forms and have it approved but it was so fast and simple I was actually quite shocked. My application went straight through and I instantly had a confirmation of funds transfer. Within 48hrs I was all sorted. It's made a huge difference to know that I am paying a fair rate for the money I have borrowed. After looking at a number of other options, Zopa was by far the best deal and the simplest ever application process. I hope you do well at the awards, I think you really deserve the positive recognition. Thank-you. Reviewed on: 26th June 2017
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Cai Budd