Every single step of my mortgage review was as painful as they could possibly make it. It has been over 14 weeks since I started my application and process and I am still waiting on completion. Customer service provide no use only being able to read an old dated comment From my application that’s very brief Rather than an actual update and that’s after holding on their phone lines for over an. Hour and half. The whole structure of the department is baffling. I think over 20 different people must have worked on the application given the amount of times Iv been told it had to be sent to another department for review, every small step of the way I have to wait 5 working days for anything to be done, that includes for someone to read and pass it onto someone else! Overall it is just truly shocking and I won’t ever look to remortgage with them.
Reviewed on: 6th February 2021
