This is my non 5 star review ever. After 40 years of very satisfactory in branch and on line service, I get this letter from the NatWest Accounts Closure Team that all my accounts with NatWest are being closed in 60 days. No explanation.
I have only once ever gone overdrawn, got a good cash flow and £10,000 on account.
So I call up to find out if there is something I did wrong, see if I could rectify it, because I thought I have always been a good, satisfied client, contributing to the bank with a good cash flow, money on account and good word of mouth.
The polite answer on the phone is that the bank does not need to give any reason, she would put in an appeal. A few days later I get another letter from the Accounts Closure Team reconfirming closure.
So I find myself with the inconvenience of needing to transfer my accounts and payees to another bank and changing account details with all concerned making payments to me. Uugh.
I'm sorry, but after all my earlier praises, I find my faith broken and can no longer recommend this bank. Fortunately there is no shortage of other banks who welcomed me.
Reviewed on: 9th February 2021
