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Name: James

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Self-build, AVOID!

The Hanley said they would remove my ex-partner from our mortgage if I met their affordability criteria. I met their criteria and then they moved their self-defined goalposts as it, 'increased their risk'. As a consequence neither of us could move on with our lives. They then refused release of final stage payment unless I paid another exorbitant fee. The Hanley severely damaged my health and delayed the project significantly all while I was paying them ~6% interest. They had the following statement on their website, “Ensuring the customer is at the heart of everything we do”. It couldn't be further from the truth. They knew the potential consequences of their actions, they didn't care. Avoid. Reviewed on: 9th February 2021

Reply from Hi James, we are so sorry to hear about your negative experience during your mortgage application. We wish we could have helped you and turned this into a better, more positive experience. If you would like to discuss your application further please contact us at [email protected] or call us on 01782 255000. Response date: 10th February 2021