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The worst company I have ever come across . If I could give it them 0 stars I would.

The worst company I have ever come across. They have no respect or dignity towards their customers. They will cost you money with no intention of offering you the mortgage. I am a first time buyer and they accepted a mortgage subject to an additional survey being carried out to confirm no subsidence, over sailing or under sailing in the house we was buying which the local valuer wanted. We obtained and carried out a survey at our own expense which involved digging holes to footings and removing bricks on the house to expose the foundations. This reveled absaloutly no damage to the footings or structure of the house (We had to pay for the survey company to come out twice and for the manual labour work that was carried out) Not to mention the risk of catching COVID this caused to the vender and her family in regards to having people carrying out this unnessasary work. The survey concluded there was no subsidence, oversailing or undersailing which is what the valuer wanted confirmation on and also mentioned there is no work that needs to be done to the house - this survey was never forwarded to the actual individual who carried out the original valuation/survey. Following the survey they requested we fitted additional helifix bars (which was not needed or seen as essential and are not fitted on any house in the same estate or area we was buying in) - we sourced a quote (at their request) for these bars to be fitted from a credited firm anyway as we was desperate and running out of time(they would also not offer an extension even though they was requesting additional work in the middle of a pandemic!!!!) Upon receipt of the quote, which they requested was done, they then said they will not proceed - we could of paid for and got the requested work done but was hesitant as they have been misleading throughout so we wanted confirmation they would offer after. We jumped through every hoop they put in front of us and they was still refusing which makes me believe they had no intention of offering the mortgage, even though they made me spend money on surveys which confirmed nothing was wrong with the house or structure. As they quoted in their email - ‘The Society does not want to take on a property where there is evidence of potential ongoing movement’ Even though the survey confirmed there was nothing wrong, even though the survey confirmed no essential work was needed with the house and even so If this was the case, they should never have asked me to carry out additional work if they thought this was an issue in the first place. They tried everything to worm their way out of it and went against what they said which has cost me a lot of money. AVOID AT ALL COSTS. Individuals and mortgage advisors warned me about accord but I have now had to deal with this upfront myself. I have now read reviews and it is very difficult to find any review which is good. I should never of wasted my time and I hope whoever reads this does not. I have seeked legal advice and action will be taken very shortly and on top of that we will requesting the money they made me spend to be refunded. Do not let the thought of a lovely new home overshadow the fact that this company is useless and has no care for what they do. Reviewed on: 11th February 2021