My wife accidentally incinerated her brand new iPhone 12 Pro after it got confused in some garden rubbish we were burning. There were so many reasons we were expecting them not to pay out based on previous experiences with insurance companies, e.g. the phone was in a service company name, it took us weeks to remember that we had insurance with my bank account and so we claimed late, the damage was of an pretty exceptional nature etc., but we received a replacement phone next day via a very streamlined procedure.
Reviewed on: 16th February 2021
