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Name: Sarsarsar

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Most Recent Reviews (4/5)

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Great ethos, frustrating security

4
Website: There is an additional security layer to see your transactions in detail... they send you a number as a text message. I find this frustrating and annoying. Customer service: Great if you phone them needing help. They promptly answer the phone and try hardest to resolve issues. Super friendly. Reviewed on: 4th March 2021
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Sarsarsar

Poor VFM, too many emails, good website & app

2
Poor interest rates, but what do you expect from a bank. Poor ethos generally I'd say if my experience in claiming back missold PPI was anything to go by. It's coloured my perceptions of them ever since! Way too many marketing emails. The app is great, it's easy to use and feels secure. Website is good, and recently updated so you can easily access past statements within a given timeframe. Reviewed on: 4th March 2021
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Sarsarsar

Excellent rates, knowledgeable staff

5
Cheap mortgage rate, good overpayment terms. Fabulous in branch (mine is in North Herts) Slow to answer the phone at times, but you ALWAYS get someone who knows the answer to your query. Good opening hours. They're like the informed, capable adults of the call centre world. (AVIVA pensions call centre manager - take note!) Good app, strong seeming security, low mortgage rates. Plus its a building society so ethically you know they get a tick. Reviewed on: 4th March 2021
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Sarsarsar

Good security, awful chat facility

4
Friendly to deal with. Love signing in using my face! So easy :) Good interest rates on my savings and great mortgage rate. BUT - big issue with the chat - it reloads or times out* very* quickly, so in order to ask a question you must reduce it to as few words as possible, or else try to copy and paste while the thing reloads. If your paste doesn't work in time you have to start again... ?! Bewildering and bizarre. Reviewed on: 4th March 2021
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Sarsarsar