Terrible company. In the middle of the COVID-19 crisis, they put my business at risk by making it difficult for me to accept payments totaling almost £170,000, which in the end they refused to accept. When I called to complain about this, no help was offered. The complaints team asked me to wait 3 weeks whilst they investigate, and then informed my they would be closing my account. Avoid this company, it's just not worth the stress, or the risk.
Reviewed on: 15th March 2021
Having been let down by other banks, NatWest were able to open an account for me quickly, at a time that was critical to my company.
Reviewed on: 15th March 2021
