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Verified Member's Reviews (397)

Excellent service and good rates

5
Opening an account was very easy, very straight forward, excellent customer service, with very competitive rates from a local Society serving local people. Reviewed on: 21st December 2023

Friendly service

5
Excellent service all went smoothly and efficiently. Reviewed on: 20th December 2023

Isa transfer

5
Very freindly and informative appointment Reviewed on: 14th December 2023

Easy peasy

5
We saw Benjamin who helped us to take out our bond. He was friendly, competent and made the whole process easy for us. Reviewed on: 14th December 2023

Excellent service

5
They offer an excellent service and the staff are extremley helpful. I would definitely recommend. Reviewed on: 4th December 2023

Good service

4
Opening an isa was quick and easy, the service in the branch was pleasant and helpful. I can now also view it on line. Reviewed on: 30th November 2023

Savings

5
Today we visited Suffolk Building Society to discuss a change of direction for our savings. What a pleasure we were met by Mr Townley who listened and walked us through all the products available. Instead of a daunting experience he made it a pleasure Reviewed on: 27th November 2023

Friendly, helpful service

5
I dropped into the branch without an appointment and was seen immediately and the account I wanted was opened. Reviewed on: 20th November 2023

Opened new account

5
Great friendly greeting and opened the account we wanted very quickly and efficiently Reviewed on: 20th November 2023

Informative friendly advice

5
I met with an advisor to open a savings account who explained the various products and answered my questions throughly. The personal service was excellent. Reviewed on: 16th November 2023

We are delighted to be a part of the Society.

5
We went to the Suffolk Building Society to enquire about a one year cash ISA and were delighted to find that we could open it there and then. Benny was very helpful and dealt with us in a thoroughly professional and friendly way. We are delighted to be a part of the Society. Reviewed on: 14th November 2023

Excellent Customer Service

5
Recently visited Woodbridge branch to open a savings account. Upon speaking to Benny we were made aware of options we hadn't previously considered and ultimately resulted in a much better solution for us. Excellent Customer Service from start to finish. Reviewed on: 31st October 2023

Excellent, friendly customer service

5
We met with Benny yesterday afternoon to open a savings account, he was professional, friendly and delivered excellent customer service throughout our meeting! Reviewed on: 28th October 2023

So nice and helpful

5
No fuss involved in opening an account, but thorough and checks which I expected and appreciate. Reviewed on: 20th October 2023

Transferring isa

5
Fantastic customer experience. Friendly and efficient. Paperwork all sorted quickly. Reviewed on: 2nd October 2023

Outstanding customer experience

5
The whole team at the Woodbridge branch from start to finish were exceptional, from the lady who greeted us when we were late for our appointment, to Benny who spent as much time as we needed patiently explaining the fixed term ISA options available, and then dealing with the transfer from another financial institution. I can’t rate the experience highly enough. Reviewed on: 20th September 2023

Service with a smile

5
Excellent service great knowledge of product Reviewed on: 18th September 2023

Excellent first meeting

5
I opened a savings account at the Woodbridge branch and was very impressed by the service provided. Prompt & efficient, explained well and in a very professional manner by Benjamin Townley. As a new member of this Building Society I am very pleased with this first impression. Reviewed on: 23rd August 2023

Always a good service

5
Always find the staff at Suffolk Building society to be helpful and friendly. Also find their rates to be really competitve too. Shout out to the young lady who made an excellent cuppa for us on Saturday while we had an appointment with Benjamin who was delightful as always. Reviewed on: 20th August 2023

starting an account

5
we went in to open an account and rachel was excellent Reviewed on: 11th August 2023