Staff numbers continue to be cut with a focus to force customers online to less safer options and no back up support. Often the automated pay in machines fail to operate causing further stress.
Reviewed on: 11th July 2020
Sadly like other banks they do not like you interacting with a staff member any more and prefer you to use the dreadful automated machines that keep breaking down
Reviewed on: 8th February 2018
Closing branches left right and centre leaving limited options for loyal customers. All in order to increase profits and cut staff
Reviewed on: 7th February 2017
This bank has a big push towards the automated world with less face to face contact with humans. This may work some times and be useful for some but not all. It is all about cost not customer service. Customer service going downhill sadly. Better customer care elsewhere.
Reviewed on: 16th February 2016
