Barclays Bank in my experience has been terrible. I first opened my account with Barclays because- as with most us- my father and his father before him had been with Barclays. However, whenever i go busking and have a lot of coins to pay in, the counter (the only place that accepts coins) at my local branch is only open between 11 and 2 on weekdays only. When explaining to one of many useless employees who are just milling around that I have school during the week and between 11 and 2 meaning that i can therefore never pay in my cash i was told that essentially that’s my problem. In comparison, when i have then gone on to tell them that my dad is a premier customer, then all of a sudden the situation changes and now they are prepared to take my money? It is blatant discrimination based on the fact that I am just a scruffy teenager (and I’m barely even that!).
Reviewed on: 19th March 2021
Ive never had a single issue with Starling bank. Often times customer service is a big problem for me- for example, Barclays customer service is terrible- but with starling bank you dont even need to think about customer service because there’s never anything wrong with them! Even so, if their customer service is even half as good as the rest of the services they offer, then it will be the best by far!
Reviewed on: 19th March 2021
