I'm an IOM Bank current account customer and tried to open a savings account with them on 21/3
Having completed the application and heard nothing for over a week, I got in touch to see if the account was open yef
First agent on IOM Bank webchat could not answer my query
I then tried IOM Twitter, but that agent could not answer my query either and asked me to call a specific number
I called the number given, and was good that the agent who answered also couldn't answer my query, but he would take my details and get a member from a different team to call me back
After IOM Bank failed to call me back as promised, I tried the webchat again
This time, the IOM Webchat agent told me that my account had been opened on 19/3 - two days *before* I applied to open it
They then gave me a different number to call, which I did
The IOM telephony team cut me off in the middle of confirming my details, and did not call me back
I sent a message on Twitter detailing the above and asking again if my application was received and processed, but have had no answer
At this stage, I'm going to count my blessings as an institution that is this inept at the basics of opening an account and answering queries isn't one to be trusted with people's money - not out of malice, but out of sheer, breathtakingly incompetence.
Reviewed on: 30th March 2021
