I would give Sabre 0 stars if I could, 1 is too many.
1
We took out car insurance through Compare the Market, with Sabre Insurance (Smart Drive). We have had the worst experience with them and have now cancelled our policy.
Their customer service had different levels of training and so on multiple occasions we would be told different things by different people. We paid our insurance premium only to be told that we had to pay and additional premium with an admin fee for no apparent reason.
In addition to that we had to organise for a black box to be installed, we were told by a customer representative that they would be coming at 9am and they didn't turn up until 12.30pm. At which point they told us they wouldn't be able to install the device as they didn't have signal to call and register it.
When we called to cancel our policy the manager was extremely rude, unhelpful and unapologetic for the terrible experience we had.
I would give this 0 stars if I could. 1 star is too many.
Reviewed on: 2nd July 2017
