M8063926, you say you.always block accounts with good reasons, that is easy to say when you hide behind q computer, you fail to inforn me your custimer about those good reasons and give no access to my money..
Good reasons? You are NOT transparent, you arw cowards, you hide and say i you have good reasons??? Thos ONLY in credible to you.
The numerous complaints about you in other sittes talk loud about Monese
Reviewed on: 20th April 2021
Reply from
Hi again Alberto - sorry to hear this hasn't been solved yet. We're afraid we won't always be able to tell you why we decided to block the account, as we need to follow very strict guidelines. The relevant team will be able to provide you with more details via email.
Response date: 12th May 2021
THIEVES- BE AWARE OF MONESE
1
M8063926
3 weeks since they blocked my account, why, because myself from another bank on my own name made 3 consecutives transfers to my own monese account.
They arbitrary, blocked my account, i received a message saying my account was being reviewed, should they need documents or info they d contact me. They never did, i complained through e-mail and they said i had to wait 10 working days, this is well due and despite campaigning to support @ monese and closures @ monese i do not receive answer, my money is there and is not little.
Be aware of these fintechs, as customers we are unprotected, their customer service is really bad and they operate in the shade, they rules and practice opaque, prefer traditional banks.
These people are thieves!!!
Reviewed on: 4th April 2021
Reply from
Hi Alberto - sorry to hear you're having issues with your account. We never block accounts without a good reason, but we sometimes might need to do so to make sure we comply with all the regulations. You can find more on monese.com/blog/blocked-account and please wait for updates from the team.
Response date: 20th April 2021
