I've been with a Direct Line for years for my car insurance. They are competitive and I haven't had any problems. Their customer service advisors are friendly and efficient. They deserve an award!
Reviewed on: 25th July 2017
Online checks on my credit cards is easy. I can access and print out past statements. Everything is up to date so I know exactly what has been added to my credit. Balance transfer Offers come up regularly.
Miss a payment at your peril - harsh!
Reviewed on: 30th April 2017
It really did take only a few minutes to complete the online application. The paperwork came through quickly for signing. The money was in my bank a week after the online application. No problem.
Reviewed on: 30th April 2017
online banking is good but in branch service is poor
3
I much prefer to bank online, whether through the web or their app as you get what you want.
However, going into a branch involves a painstaking queue, being bombarded by some staff keen for you to leave the queue and do transactions at the machine whilst repeatedly informing them (indiscreetly) I am in the queue to withdraw cash above my daily limit and then feeling wary of the public around me knowing that I'll be walking out of there with a sum of cash.
Telephone service is poor too - I asked for an up to date statement because the online couldn't create one. Only to be told they were unable to email me one and I'd be better going into a branch - these are tricky to locate and usually involve car park charges, besides I needed a pdf copy to email to my mortgage broker.
Reviewed on: 19th February 2016
