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Name: Gareth Jones

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Overcharging for "upgrades" to travel insurance, and new policy wording.

Nationwide charged over £100 for pre-existing conditions that cost around £20 with another company. If you're planning to stay with Flexplus after 21st September 2017, read the new wording carefully. There are loads of changes in the booklet that aren't highlighted in the covering letter. Reviewed on: 21st July 2017