Extremely poor and unsatisfactory claims process, which they "outsource" to other insurers and then do nothing to help to resolve
1
Absolutely rubbish at resolving a simple water pipe leak.
And all those people who say the process of insuring with Saga is simple - why yes it is!
But wait until you have a claim that gets messed up by their insurance partners.and they absolve responsibility..... 5th September to 17th November seems an awful long time to fix one internal water pipe leak! And given now that the inaction has destroyed most of the fitted bedrooms furniture (valued at £39k), the whole hall, one shower room, the family bathroom, the kitchen and utility room (another £29k) and we have been moved out since the end of September and are looking at at least another 6 months!!! I would not wish that on anyone, let alone two pensioners with chronic health conditions the impacts of which have been reported to all insurers involved from day 1! As of 22nd December 11am, still no satisfactory resolutions.
Reviewed on: 22nd November 2021
Fantastic, easy to understand and use. No hassles and no time needed to speak to anyone. My other bank is Metro which is absolutely rubbish in comparison!
Reviewed on: 16th April 2021
