Recently renewed our car insurance with Direct Line. Received paperwork and emails before renewal to remind me, and to outline the costs. Telephone customer service was good - well trained staff and I wasn't left on hold for ages. Probably not the very cheapest company, but not bad. Overall would recommend.
Reviewed on: 27th July 2017
Recently renewed our home insurance with Direct Line. Received paperwork and emails before renewal to remind me, and to outline the costs. Telephone customer service was good - well trained staff and I wasn't left on hold for ages. However not quite 10/10 because like many companies, the 'automatic renewal' quote was £200 more than last year, but as soon as I phoned them to query it, the figure came down by £150.
Reviewed on: 27th July 2017
