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Name: alexandre

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Monese account

Monese sent an request for routine information which they gave 7 days to do so . They requested this on Saturday 2 days later they closed the account stating the reason that they had not received the information. Prior to this I requested some info on using the account, and sent 12 emails with a span of a month for which they never replied. On the webchat , I tried to write live agent but no agent ever came. Reviewed on: 20th April 2021

Reply from Hi Alexandre - sorry to hear we weren't able to keep the account open for you. We sometimes might need to close accounts when we believe they don't meet certain requirements. You can find more in our terms. Response date: 12th May 2021