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Name: Ian Mayo

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Just totally different, and understand the value of Customer Service

I have my mortgage with Bath Building Society, and the difference in dealing with my large high street bank and them is just miles apart. What a pleasure to receive old fashion amazing service, and actually speak to a real person who genuinely cares. The experience of dealing with the team is fabulous, I am just totally surprised every time I speak with a member of the Team, the level of professionalism is awesome, can't say how much other financial institutions could learn from this Building Society. I'm not easily impressed, but the icing on the cake was when I received a 'Welcome to your new home' hamper full of delights from Bath, just brilliant. The people who are responsible for creating this kind of magic in this day an age need to be congratulated for going above and beyond! Reviewed on: 1st June 2021