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Name: Rich Broadbent

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my puppy had something wrong with it... I thought it was insured but they still charged me 60 pounds

So I rang to say could somebody have a quick look at the dog because I thought it was ill.. I also thought it was insured for 4 weeks but evidently it wasn't.. Reviewed on: 6th June 2021

Reply from Thank you for your feedback. Please note our four weeks' free WalkawayCover fixed excess is £100, so any claims below the excess would not be worth submitting. If, however, the condition continued in the four weeks of free cover, anything over excess could be claimed for up to the policy limit. Please note we do also offer the option to upgrade your cover during the four weeks of free WalkawayCover to a full policy, which offers up to £12,000 of vet fee cover. This means that if any unexpected illnesses or accidents occurred during your free cover and you choose to upgrade within that timeframe, you can continue to claim the extra in vet fees. Excesses are usual in insurance and generally in place when claims are made. This includes other insurance brands and products such as life, car or home insurance. If you wish to discuss this further, please feel free to call our customer service team on 0808 164 8000 or email [email protected]. Response date: 10th June 2021