On Friday morning 05th/June/2021on the morning. I was checking my engine oil and I found out it’s running low, I called RAC and after 30 minutes someone came and he said it’s only the oil is running low you need to top it up and they did not check it properly, he only added the oil and I asked him. Where did the oil go?
He said that’s normal, job done!
I was 60 miles away from home.
And when I came back home around 7pm I check again and there was no engine oil, after that I called RAC and I told them what happened and they said someone will come in 90 minutes, after 90 has passed they sent another message saying 30 minutes and they kept on delaying us till 2.30 am.
I called up again and they said someone might come on ,later on at 4:00 pm someone from a different company, and he said you have to take it to a garage and it’s got leak. My membership is included unlimited fix up to £500. When I called them to ask for this and she said your entitled to do all the fixing at your own cost .
Which means they write on the internet what doesn’t actually go with the membership.
I lost my job on the morning as I couldn’t get enough sleep on the night, I bought the engine oil and I took a recovery to fix it and took it a professional garage that actually got some people that understand with experience unlike people with RAC. If I had to wait for RAC they would have wasted my day again and will never be able to take it to the garage as they did the day before.
Finally, I never had any benefits of this membership it was a waste on money and time. I also had to pay £161 for the garage+£50 recovery +£50 engine oil and I had to drive in risk of breaking the motor.
This will be uploaded online so people’s actually read and cancel their membership before it’s too late, money doesn’t grow on trees. And that my right and everyone’s to know the truth of RAC and how they treat they customers
Reviewed on: 6th June 2021
