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Name: Coppo

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Very slow, unhelpful and hanging on to my money (3 months pension so far - over 2K now)

I had an ex CIS pension that was transferred to Royal London.. Recently reached 65 but in the run up to this, Royal London wouldn't reply to letters and emails and had to be chased again and again about annuity quotes. The process dragged on for months. Now over 3 months after my pension start date I still haven't had any money. They now tell me payments will start next month but not back dated and it is my fault for applying too near retirement. They have effectively stolen 3 months of my pension. They said it was because I applied late. Not the case - they wouldn't communicate with me or my IFA in spite of constant chasing. Absolute rubbish and I think fraudulent as well. Disgusted. Reviewed on: 10th June 2021