I cannot stress enough the importance of not going with More Than insurance! My experience with them was awful and the lack of communication on their behalf has resulted in my insurance with them being cancelled however I believe it may have been a silver lining because I do not want to commit to a company who are as incompetent as this one. The policy which I agreed to meant I was required to have a black box fitted into my car, which I had no problems with, I had a black box with my previous company due to me being a young driver. Not only did they fail to notify me when the individual was coming to fit the black box into my car but they also failed to get in contact with me to rearrange my appointment which I inevitably missed due to them failing to inform me. I waited for any kind of communication from them and received nothing however they didn't fail to send me an email confirming my cancellation of my policy because of my lack of a black box for more than two weeks of being with them. I am shocked that being with a company such as this for two weeks now results in me having to confirm to any new insurances that I have in fact had a policy cancelled previously which could affect the prices of any policies I have in the future. I am incredibly disappointed with the level of customer service I received and the complete disregard of my concerns which I brought to their attention. This has been an unacceptable experience and I urge that no one makes the same mistake I did
Reviewed on: 2nd August 2017
