Barclays customer service will cost your business money
1
I have been a customer of Barclays for over 40 years and my mum worked in branch for 15 years, I set up company accounts with them 3 years ago and without doubt they are the most shockingly bad customer service set up i have ever encountered. and im in the service industry mysellf!
Every single interation with them will take at least 40 mins. And i mean the basics!
Calls are not logged and nor are complaints. No business manager. A 'team' you cannot contact sirectly and on hold an average of 40 mins. Their onlie service is shocking. 'live chats' that last 3 days (no im not kidding) with the overseas person you are connecting with not even aware of Barclays policy.
So yes Barclays have COST me hundreds if not thousands of £ of wasted time and resources. Choose elsehwre
Reviewed on: 7th July 2021
