YOU WOULD THINK MY REQUEST TO POCKET WOULD BE VERY SIMPLE AND EASY FOR THEM TO RESPOND I HAVE ASKED THEM WHERE IS MY MONEY THEY TELL ME IT WAS RETURNED TO SOURCE ON THE 16TH AUGUST I HAVE ASKED THEM TO SUPPLY THE EVIDENCE SHOWING ME WHERE IT AS BEEN RETURNED BUT NO THERE IS NEVER ANY REPLY FROM POCKET. ALL INFORMATION PASSED TO THE FINANCIAL OMBUDSMAN.
Reviewed on: 16th October 2021
Pocket say they have returned my money to source and closed my account on the 16th August I have asked them many times where is my money what account have they returned the money there is never any response from pocket.
Reviewed on: 27th September 2021
POCKET EMAILED MN THE 16TH AUGUST TELLING ME MY MONEY £160.79 AS BEEN RETURNED TO SOURCE ONE WOULD IMAGINE MY BANK ITS NOW BEEN 18 DAYS AND STILL NO MONEY AS BEEN CREDITED TO MY ACCOUNT I HAVE ASKED POCKET FIVE TIMES TO SUPPLY THE EVIDENCE SHOWING ME WHICH ACCOUNT HAVE THEY CREDITED MY MONEY INTO AS USUAL NO RESPONSE FROM THEM. ACCOUNT NUMBER 00148319
Reviewed on: 4th September 2021
Pocket bank closed my account today the 03/09/2021 no reason was given pocket blocked my 5 months when I tried to make a cash transfer the money was available in my account. Two weeks ago they said my money £160.79 wa returned to source on the 16th August the money is still not in my account pocket are refusing point blank to supply the information confirming which account they have paid the money into. Account number 00148319
Reviewed on: 3rd September 2021
