If i could give them 0 stars I would, 0 customer service, had a claim for water damage, they took so long to get the claim started being passed through multiple companies and then finally having the car recovered that the water rose more while we waited for help causing more damage to the car, we’ve done all the admin for them twice because they lost all the evidence the first time, waited 3 weeks for a pay out after they said the car was written off and we are STILL waiting on the payout, £175 a month for insurance that’s pitiful, run away from this company, they are dodgy running through up to 5 other companies, zero, customer service, no time frame for claim completion to help customers get back up and running, we have to make all the calls they never ring with an update, office is shut over the weekend, and we don’t even have a first offer yet, still paying finance on a car we don’t have while they sit around scratching themselves, they should be investigated. Cowboy Company, furious.
Reviewed on: 12th July 2021
