I payed for a yearly car insurance policy staring in March 2021. Shortly after a received tab which monitors your driving and, depending on how good your driving is, I believe gets you cheaper rates the following year. Sounds like a good idea. However I had no idea that this tab was part of the policy - I just chose the cheapest insurance cost as many do. I guess it was in the small print. Regardless, I set up the tab as instructed. Within a couple of weeks I was receiving emails saying that there was an issue with the tab and that my insurance would be cancelled. Phoned up Hastings and the customer service agent told me it was a mistake on their end and the tab was working fine. A couple of weeks later I started receiving the same emails claiming there was a problem with threats of policy cancellation. As this was a busy time I forgot to contact them in time and the policy was cancelled after 5 months of an annual policy. They wouldn’t reactivate it and I had to start the search on insurance comparison sites again looking for a new yearly policy which was difficult as I had to find the funds for an extra 5 months. It’s just not worth the hassle. If you want to pay for an insurance policy and then not have to dealer the it again for around 12 months until you have to renew again , don’t go with Hastings direct.
Reviewed on: 19th July 2021
