NEEDED TO REPLACE MY SECURITY DEVICE! I CALLED AND GOT TRANSFERRED TO A FEW OPERATORS DURING THE CALL TO GET TO THE CORRECT ONE. TOOK 2HRS 10MINS TO FIND OUT I NEED TO GO TO BRANCH AS I FORGOT MY PASSWORD. WENT TOJEWELERY QUARTER BRANCH IT WAS CLOSED THEN DROVE TO TOWN PARKED IN CARPARK AND PAID FOR A TICKET THINKING IM GOING TO BE THERE FOR A WHILE. GOT TO THE BANK, THAT CLOSED EARLIER AS A COVID CASE WAS REPORTED. SO WASTED HALF A DAY. HAD TO COME BACK THE FOLLOWING DAY AND CALL USING THE PHONE IN THE BANK. THATS NO DIFFERENT WAITED 1HR, 40 MINS TO SPEAK TO AN OPERATOR TO GET MY PROBLEM SORTED. THERE WAS NO EMOION SHOWN BY THE OPERATOR OR STAFF TO APPOLOGISE FOR TAKING THIS LONG!! I WOULD NOT RECOMMEND ANYONE TO JOIN HSBC BUSINESS. LOOKING TO SWITCH BANKS NEXT MONTH
Reviewed on: 20th July 2021
