In May 2020 I discovered damp patches from a leak that was coming from my en suite shower through the ceiling to the study below. The damage was extensive and NFU contracted the repair work out to C. Hanlon, a trades company. Work began on 24th June 2020 and for ther next 5 months my house was in total upheaval. I never knew if/when workmen would turn up. There were frequent, lengthy delays when they were sent off to other jobs and communication was sparse. The shower room and adjoining bedroom were gutted, the shower, wash basin and toilet were dismantled, carpets and floor boards were ripped up, the bedroom furniture was sent to storage, the ceiling and wallpaper in the study below where the water had leaked through had to be replaced. At one point when the workmen had left for the weekend, I found that they had left a pipe dripping which caused another leak through the ceiling below. By mid-October, the work was finally completed...or so I thought, but in February this year I noticed that the vinyl floor in the shower room had started lifting and suspected that the shower was still leaking. The NFU Claims Adjuster came out, gave a cursory look around and concluded that there was not a problem. However, when I lifted the vinyl I found that the floor boards were soaking. The leak is coming from under the shower tray. So now I am back to where I was in May 2020, with apparently no redress forthcoming. My calls are met with vague promises of future action which has so far not materialised. I wrote to NFU Customer Relations requesting that my claim be prioritised in view of the fact that their subcontractor's incompetence has caused this situation. Their response was that it takes 40 days to resolve a complaint, so clearly I am wasting my time with them.
Reviewed on: 31st July 2021
