I am shocked and appalled with the service I am currently receiving from Sainsbury's bank, specifically their credit card department. In 20 years of using other high street banks, I have never had to complain. In 8 months of using Sainsbury's bank I have had to complain three times, make multiple enquiries, had my card cloned and now, since the card cloning, cannot see any transaction history on my account, despite a balance being present. The nectar points that I am supposed to be accruing with regular spending are absent (complaint raised two weeks ago) are still absent as are the 'sorry' points that they were transferring me. The technical team should be shot, naked in the street for the poor excuse of a banking platform, that is impossible to use from a mobile device and for their lack of an app, possibly the only high street bank now not to have one. Frankly, Sainsbury's should stick to peddling eggs and bread and leave banking to the big boys. Absolute, swivel eyed, lazy, inflexible, opaque, fat cat shonkers who should be hung out to dry by the FCA.
Reviewed on: 19th August 2017
