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Name: Amanda Wild

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Scam

All I did was change my phone then my account was blocked! No telephone number to be able to talk to someone just emails which say wait for contact from our compliance team! Not heard a word from the compliance team tried Facebook Twitter to no avail so I will be reporting Monese to the financial ombudsman this is not a way to run an online bank total scam! I want MY MONEY BACK! Reviewed on: 11th August 2021

Reply from Hi Amanda - really sorry to hear you've experienced issues accessing your account. We've just checked with the team and it looks like these should have been resolved in the meantime, but please feel free to let us know if there's anything else we can help you with. Response date: 13th August 2021