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Name: Moira Johnston

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Recording problem with Android app

I tried about 10 times to get into my account using voice recognition but repeatedly got an error message which straddled the text I was supposed to record. It looks a very complicated android message. Fortunately the lovely call centre guy explained how to log in using password (not convenient when I am on the move) so I can see my money is still there. It needs sorting before I deposit the next £10K. Reviewed on: 23rd August 2017

Reply from Hi Moira, Thank you for your feedback. It would be interesting to know what the error message was that you had on the voice recognition screen. If you are still able to record, despite the presence of the error message, we could provide the required script for the voice recognition for you if you feel that is the security feature you mostly wish to use. Alternatively, you could opt to use face recognition while you are on the move. You'll find the 3 bio metrics options at the top of the screen after clicking 'Log In' when first accessing the App, and select the camera to give that feature a try. If you have any further difficulties, or questions about using the App in the way your really feel you would like to be, just give us a call on 0333 399 0050. We're here 24/7 and there's never a bad time to get in touch. I hope this information has helped, and thanks again for your feedback. Many thanks. Response date: 25th August 2017