Absolute farce of a bank!
They blocked my card after I tried to do an online purchase but never told me so card then declined when I tried to use it in a shop- embarrassing!
Tried to phone them to resolve but on my four attempts queue time was over an hour.
Tried to Live chat them as they recommend online but they have removed that service.
Tried sending a secure message but it errored as apparently you can’t do it from a phone or iPad!
Contacted them via fb messenger to be told I had to phone them. Was told queue time was 2.5hrs and I’d just have to sit and wait. I asked for them to get someone to phone me back but was told no we don’t do that. I said I was fed up just close my account and was told I’d have to phone and wait in the 2.5hr queue to close it. What a joke of a company!
Reviewed on: 18th August 2021
