Appalling service from start to finish.
I took out the Platinum level of contents insurance with the understanding it covered theft. AS IT CLAIMS.
I never received any policies nor were any exclusions shown on my dashboard. I realise now I should have chased this up.
We had workmen in, and had over £2000 of personal items stolen. They are refusing to pay up as the workmen were in the building legally. This is inspite of the fact they stole from a room they had no right to be in, and a policeman explained this is theft.
I have lodged a complaint, and all of a sudden all the policies have been sent through to me. Amongst this it states theft cannot be claimed unless force is shown. This is actually BURGLARY.
I am still battling with them, totally misleading wording, and unsympathetic treatment.
DO NOT GO NEAR THEM!!!!!!
Reviewed on: 21st August 2021
