I can only tell you about my experience. I had a small important repair job thst needed to be done on my roof. I put in a claim and was led down the path of a surveyor being sent out only to be told the problem was caused by wear and tear not storm damage. Fair enough but I could have been told on the phone. Ok, a bit inconvenient but fair enough. So I got the necessary repair done but Policy Expert cancelled my insurance because the work wasn't done through them. Bizarre! Remember, with this insurance company it seems to me you can't, in my experience, do any repairs to your house unless the contractor and work are approved by them. I was not told this by their surveyor and in fact he said it was a small job and wouldn't take long for me to get done. Imagine, maybe you have to call in an electrician, approved by them, to change a light bulb in case someone gets electrocuted! It seems laughable.
Reviewed on: 21st August 2021
