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Name: Doug Wells-Cook

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Ok until you decide to pay your finance off

Ok until you decide to pay your finance off. First of all cannot make the payment by card (Me £1149 and my wife £1450). Only will take the payment by bac's adding 3-4 days. lucky my finance cleared early. But when my wife paid hers she then got told we have a balance of 43p, she got told they can't make the payment by phone and only by bank transfer. A phone call later they eventually accepted payment by card of £1. You would think to close the account. But no apparently they are not able to close the account until the card payment has cleared - even tho it's a card payment!?. Wonder how many 43p charges I'm going to have to pay £1 to clear whiles they use delay tactics to charge more interest. All of the agents we have spoken to have been rude and abrupt. I would not uses them ever again. Reviewed on: 25th August 2021

Reply from Dear Doug I can appreciate from your comments why you feel this experience was frustrating in this instance. We'd really like the opportunity to review your account notes if possible, so we can review the actions taken and give feedback to our teams to help improve the service we are offering. If you wouldn't mind maybe popping your agreement number onto this review for us, we will make sure this is looked into and a formal response of our findings sent to you directly. Alternatively, if you can email us at [email protected] - please address your email to the Director of Customer Relations and pop on your agreement number for reference. I'm so sorry that we clearly failed to meet your expectations in this instance and I hope to hear from you soon. Blue Motor Finance Response date: 28th September 2021