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Name: Ted Pottage

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Accessible banking with SMS for people with Hearing Impairment

This is the only banking organisation that has embraced the idea of a SMS text contact number for Lipreaders and BSL users who cannot use their communication skills when they phone. When I suggested it they listened to my arguments and put it in place without delay. When Covid-19 made face to face and phone contact difficult it was in place ready to be used by any customer who might otherwise be excluded Reviewed on: 26th August 2021