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Name: Cori

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Stole my account over a year ago and deny that I even had one to the Financial Ombudsman...

I've no idea how these people are still trading. They froze my account in Sept 2020 and ignored all emails until I opened a Resolver case. Even then they just kept saying they could only deal with my email directly, even though they never responded to anything I sent. In April of this year I got an email stating that my account was being closed and to provide an account to send the money to. I did this and was told money has been sent. It hasn't been. Nothing received and ignoring all emails since. No proof of transfer etc or even an acknowledgment of receiving the emails etc. I got in touch with the Financial Ombudsman service and Pockit denied that I even had an account with them. Absolute scum. Pockit reply to any review saying that they have to comply with FCA rules etc but I don't know what rules state that you have to ignore every email a customer sends you for months on end. The fact that they no longer have a phoneline is a massive flag. Account number : 04057097 Reviewed on: 27th August 2021