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Name: CloLou93

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AVOID

Monese have blocked my partners account after he tried to transfer money over to another account he uses monthly. Received one email back saying they could transfer the remaining balance over to another account however this didn't include the original transfer money. Since then we have received no further emails/have tried to call everyday. He doesn't even have access to the app as they have closed his account so he can't even access the rest of his money. This is the account his NHS salary went into. Aboustely applaing behaviour. Have contacted the FOS in the UK for advice and will be taking this further if we do not hear back soon. Hopefully soon the ombudsman receive enough complaints to revoke their banking license. Reviewed on: 1st September 2021

Reply from Hi there - really sorry to hear your partner's been having issues with his account. If he's already provided the team with all the details they requested, then please advise him to wait for the team to come back to him with an update. They'll be back as soon as they can. Response date: 9th September 2021