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Name: Nelly Lebreton

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Great until you make a claim

1
Stay away from this insurance!! The reason why they offer cheap insurance is because they don't fight to win claims (which drag over 12 months) and they use cowboy builders to do their repairs through Trinity Claims. I have gone through the worse experience for a water damage which came from my neighbours' bathroom and 14 months later, I am left with no reimbursement of my £500 excess, (as my neighbours insurance said they wouldn't pay and that was that), and a higher home insurance (because I made a claim) with another insurance as I wasn't go through this again, ever! The repairs took 6 months to be finished and were done as cheaply as possible to the lowest standard. This experience caused me a lot of heartache and worries from the summer 2020 through to when the wall was repaired in December 2020 (!)and now, 14 months later, they did not bother letting me know of the outcome until I called them. My messages were left unanswered on the Trinity Claim platform for months and really, I have never come across so many inefficient people under one company! Lesson learnt: if it's too good to be true, don't trust it! Reviewed on: 6th September 2021