Mark Minnie Whittaker's community profile page

Great face to face service plus online services that actually work.

5

I have had several complicated transactions to negotiate with The Coventry over the past year and they could not have been more helpful. They followed the death of my father and whilst other companies seemed to make the process even more traumatic , The Coventry went out of their way to make it as pain free and simple as possible . I really cannot fault their customer service Reviewed on: 11th February 2017

Great initial coverage but swift rise in premiums.

2

The coverage we got for our initial price was great , indeed the coverage still is good , but the premiums have risen steeply. Comparing similar products with at least as good coverage for a dog the age of ours and with no claims made, they are now notably cheaper. Reviewed on: 14th August 2016

Poor customer Service

1

All I wanted to do was changing my payment dates after starting a new job , It took one , very long, phone call....followed by another and another and another ....! There is also the small matter of the appalling interest rate Reviewed on: 29th April 2016

Inaccessability

2

Barclays , I have found recently are increasingly hard to contact , by any means . There response to any correspondence is incredibly slow. Though I have noticed they are VERY keen for me to sign up to Barclay card ! In addition the automation of their larger branches is an appalling experience . Aside from the complexity of attempting a range of actions, the bank seems to have not noticed that more people are using the two customer service employees as many problems or transactions are more complex than the system can deal with plus many just don't like or understand the automated system at all . I am now in branch much , much longer than previously . As even when the automated system can do what I want , the speed that I and also the automated teller can achieve is way slower than using the counter service . Reviewed on: 19th December 2015

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Most Recent Reviews (4/4)

Great face to face service plus online services that actually work.

Great initial coverage but swift rise in premiums.

Poor customer Service

Inaccessability