This is in part a comment on 2 recent reviews. Mike's experience below is known as "price walking". They've all been doing it. I've had the exact same experience with Direct Line. Switched to John Lewis just today. Better policy for less than half the renewal quote. Let's hope that the FCA's long-awaited new rules stop penalising loyalty...
As to Stefan Phillips's lament about the policy wording for theft - whoever you talked to didn't know what they were talking about. Nobody's home insurance works like that. Just to be sure, I asked the question today. It turns out that JL's theft coverage is just like everybody else's. They all specify that the house should not be unoccupied for more than x consecutive days. Typically 30 or 60 days. Unless your grocery shopping trips take longer than the x days, you should be fine.
Reviewed on: 11th September 2021
We all know it - loyalty is not rewarded. The first time I decided to question the unrelenting upward march of the premiums was 7 years ago. I picked up the phone and without much discussion, Direct Line slashed the premium in half. Without changing the policy... Soon, slowly but surely, the upward march resumed and today, 7 years later, I thought it was time to try the same trick again. This time, they were willing to drop 25%. Not bad, but nowhere near the 50% it would have taken to be competitive with equally respectable providers. Today, Direct Line lost one loyal customer.
Reviewed on: 10th September 2021
