I had a substantial sum to invest in a 2-year bond a/c. Paragon Bank wasted a lot of my time and it never really got off of the ground. I made it quite clear at initial contact with Paragon that I would not be investing any cash until the a/c had been opened. My first contact was on 18th April I received the welcome pack by post on Friday 29th April and immediately phoned about depositing cash that I had to transfer from another a/c. I was told by the female employee that unless my cheque was received by the next Bank working day then a lower interest rate would be applied. During the call she actually messed up the rates and their methods of customer identity checking are both unsatisfactory & deficient. I immediately closed the a/c and the large investment was successfully agreed within a ½-hour period with another internet Bank by a short chat and VERY simple online form completion. Within minutes I had received an email from the new Bank at a higher interest rate confirming that online identity checks had been determined & all the new open a/c details. My cheque is in the post!
Reviewed on: 5th May 2016
