To Axa Insurance the so called company that promotes and advertise itself for Home Insurance. Thank you for reassuring me with misleading information that "I was able to get help from you". What happened? The Road works that has been happening had caused a lot of vibrations to properties in my neighborhood impacting and damage to my property with cracks on the walls and ceilings. I phoned and requested help from you couple of months ago, but instead you simply did not give any support and help when needed, you said that the legal cover should deal with the situation, the whole point of getting Home insurance from you was for a peace of mind, but instead you have caused more stress and depression. You have simply lost credibility, integrity, you have not been honest and transparent. I will refer my complaint to the Obudsman and to Consumer Direct. I have been waiting for 4 months or more and you have not got back to me with the legal cover phone number.
Reviewed on: 16th September 2021
