HastingsDirect bumped up my insurance to £230 per month without telling me, (apparently I clicked auto renew)so once I cancelled within my cooling of period they returned the payment which was fine… they have since taken another payment of £230 per month and are refusing to pay it back stating I owe them. A complete mess that’s pushed me into an overdraft when I followed the correct procedure.
Reviewed on: 21st September 2021
