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Name: Racheal

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Most Recent Reviews (4/5)

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Worse bank ever

1
I have just written a glowing review about my 20+ year experience of personal banking with RBS. I now want to talk about CAF Bank who were recommended to us by the Charity Commission, if it was not a hugely complicated task to change my charity bank account, myself and the trustees would have done so months ago. CAF have military style security systems in place...if you fail security questions they cut the call and insist you ring back. The staff are rude and condescending...I actually feel nervous calling them, for fear they think I'm not who I say I am. They have recently started charging us for the privilege of using their terrible service and they have restricted access to online banking in Sri Lanka, where my charity works! If I could turn back the clock I would never have signed up with CAF, but due to having trustees/signatories around the world - switching accounts is too complicated. Stay well clear of CAF. Reviewed on: 23rd September 2017
Racheal's avatar
Racheal

Worse bank ever

1
I have just written a glowing review about my 20+ year experience of personal banking with RBS. I now want to talk about CAF Bank who were recommended to us by the Charity Commission, if it was not a hugely complicated task to change my charity bank account, myself and the trustees would have done so months ago. CAF have military style security systems in place...if you fail security questions they cut the call and insist you ring back. The staff are rude and condescending...I actually feel nervous calling them, for fear they think I'm not who I say I am. They have recently started charging us for the privilege of using their terrible service and they have restricted access to online banking in Sri Lanka, where my charity works! If I could turn back the clock I would never have signed up with CAF, but due to having trustees/signatories around the world - switching accounts is too complicated. Stay well clear of CAF. Reviewed on: 23rd September 2017
Racheal's avatar
Racheal

Worse bank ever

1
I have just written a glowing review about my 20+ year experience of personal banking with RBS. I now want to talk about CAF Bank who were recommended to us by the Charity Commission, if it was not a hugely complicated task to change my charity bank account, myself and the trustees would have done so months ago. CAF have military style security systems in place...if you fail security questions they cut the call and insist you ring back. The staff are rude and condescending...I actually feel nervous calling them, for fear they think I'm not who I say I am. They have recently started charging us for the privilege of using their terrible service and they have restricted access to online banking in Sri Lanka, where my charity works! If I could turn back the clock I would never have signed up with CAF, but due to having trustees/signatories around the world - switching accounts is too complicated. Stay well clear of CAF. Reviewed on: 23rd September 2017
Racheal's avatar
Racheal

Flexible, helpful, local

5
I've banked with RBS since my University 'overdraft' days....that's over 20 years! I've also got an account with Santander, Barclaycard and my husband is with HSBC (who are such a corporate super bank with terrible customer care). Despite me living in Sri Lanka my RBS branch is in a local town in Lancashire. Staff are friendly, helpful, they go the extra mile and make you feel like your custom and satisfaction does really matter. I rarely hear good comments about banks these days, but I am very happy with RBS and I would highly recommend them. Reviewed on: 23rd September 2017
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Racheal