My son's car was damaged beyond repair in a accident (not his fault) and being unable to find a suitable replacement car due to increased value of second hand cars, he had no option but to cancel his policy.on top of being charged £150.00 for his black box they then added a £400.00 cancellation fee, the total for my son to cancel insurance on a car that has been scraped is £550.00 for a car that was worth £1300.00
Called their customer service center which appears to be outside the UK as I couldn't understand the person I spoke to due to their limited English.
I'm having to take legal advice about this extortionate charge.
Definitely avoid this company.
Reviewed on: 6th October 2021
