Over priced and will take as much money off you as they can.
1
I joined Lloyds as a learner, whilst I was learning someone reversed into my car parked outside my house (no fault of my own, wasn’t even in the car)
Because of this he had to claim on his insurance as he had damaged my car and his.
I did not make no claim with Lloyds but have been penalised since.
They are charging me £25 for going from a learner to a full driver, so would never recommend staying with them, easier to find someone new. They also now have told me if I want to go with another insurance I have to pay £240+ to leave them even though my learner insurance was a no tie down to them, but this is because the claim on the guy who reversed into me is still open. So it was either I pay £240, or I stick with them for 1 month and I would pay £260+ just for 1 month!
They said it was going to take 6 months to close the complaint, after a bit of back and forth they then agreed to close it by the 1st of Oct, we are now on the 7th and nothing has been done and it is still open!
When we try to ring them they stick us on hold for 20+ minutes and don’t come back.
They want to charge £55 to leave them as well.
They are not a helpful insurance company and I would never recommend them, they won’t help you, they will just scam you out of your money and avoid taking your call, and once you get through they leave you on hold in hopes you will hang up and go away.
Reviewed on: 7th October 2021
